We offer free shipping on orders over $49. Some oversized items may incur additional fees, which will be noted on the product page. We ship Monday through Friday. Orders received by 2:00 pm MT generally ship the same day. Orders received after 2:00 pm MT will ship the next business day. Orders received on Saturday or Sunday will ship the next business day.
We send a shipping confirmation email with tracking information once the carrier has your package. We ship most orders via FedEx Ground Delivery or USPS. Most orders are delivered within four business days. We ship to the contiguous 48 states. Unfortunately, we do not ship to Alaska, Hawaii, or internationally. We also do not ship to APO/FPO boxes.
Requesting a return is easy. Simply request a return authorization number using one of the following methods:
We will provide a return authorization number. Items returned without a return authorization number will not be accepted. For discretionary returns, you will be responsible for shipping costs. You can contact us for a reduced rate prepaid return shipping label. When returning damaged or defective items, we will provide a prepaid shipping label along with the return authorization number.
Returned items must be new, unused, and in their original packaging with all parts and documentation in order to receive a full refund. Items that do not meet these requirements will incur restocking fees. We process refunds within five business days of receipt of returned items. Accepted items that are returned within 90 days of delivery will receive a refund via the original payment method. Accepted items that are returned after 90 days will receive store credit. No items will be accepted over 365 days after the delivery date.
So we ignored the instructions to not put the carafe in the dishwasher, and had to purchase this lovely thing. Looks exactly the same as the old one, except this time they have a painted symbol on the bottom which appears to be "No Dishwasher" shoulda read the manual.
I wanted to make sure I leave a review because I wasn't familiar with this company but decided to take a chance on ordering this carafe and hope for the best. My first order was delivered to a wrong address due to FedEx making a mistake but customer service did an excellent job at helping me out. It's an actual person who picked up the phone and I didn't have to waste any time dealing with a computer asking annoying questions, putting me on hold, etc. The lady on the phone was pleasant and helpful and resolved my issue in one day. Awesome! They sent me a replacement carafe and it was delivered in a few days. It works perfectly and was way cheaper than ordering it from SMEG! Thank you again for providing wonderful service!
So we ignored the instructions to not put the carafe in the dishwasher, and had to purchase this lovely thing. Looks exactly the same as the old one, except this time they have a painted symbol on the bottom which appears to be "No Dishwasher" shoulda read the manual.
I wanted to make sure I leave a review because I wasn't familiar with this company but decided to take a chance on ordering this carafe and hope for the best. My first order was delivered to a wrong address due to FedEx making a mistake but customer service did an excellent job at helping me out. It's an actual person who picked up the phone and I didn't have to waste any time dealing with a computer asking annoying questions, putting me on hold, etc. The lady on the phone was pleasant and helpful and resolved my issue in one day. Awesome! They sent me a replacement carafe and it was delivered in a few days. It works perfectly and was way cheaper than ordering it from SMEG! Thank you again for providing wonderful service!
The SMEG Replacement Coffee Carafe is compatible with the SMEG Drip Filter Coffee Machine. 10-cup glass carafe. Hand wash.
SMEG is an Italian-based company focused on combining technology and style. Their internal design studio collaborates with internationally-renowned architects, and their products feature a retro 1950's look with high performance and modern function. Choose from a range of pastel colors to coordinate with other SMEG appliances.
The SMEG Replacement Coffee Carafe is compatible with the SMEG Drip Filter Coffee Machine. 10-cup glass carafe. Hand wash.
SMEG is an Italian-based company focused on combining technology and style. Their internal design studio collaborates with internationally-renowned architects, and their products feature a retro 1950's look with high performance and modern function. Choose from a range of pastel colors to coordinate with other SMEG appliances.
So we ignored the instructions to not put the carafe in the dishwasher, and had to purchase this lovely thing. Looks exactly the same as the old one, except this time they have a painted symbol on the bottom which appears to be "No Dishwasher" shoulda read the manual.
I wanted to make sure I leave a review because I wasn't familiar with this company but decided to take a chance on ordering this carafe and hope for the best. My first order was delivered to a wrong address due to FedEx making a mistake but customer service did an excellent job at helping me out. It's an actual person who picked up the phone and I didn't have to waste any time dealing with a computer asking annoying questions, putting me on hold, etc. The lady on the phone was pleasant and helpful and resolved my issue in one day. Awesome! They sent me a replacement carafe and it was delivered in a few days. It works perfectly and was way cheaper than ordering it from SMEG! Thank you again for providing wonderful service!
So we ignored the instructions to not put the carafe in the dishwasher, and had to purchase this lovely thing. Looks exactly the same as the old one, except this time they have a painted symbol on the bottom which appears to be "No Dishwasher" shoulda read the manual.
I wanted to make sure I leave a review because I wasn't familiar with this company but decided to take a chance on ordering this carafe and hope for the best. My first order was delivered to a wrong address due to FedEx making a mistake but customer service did an excellent job at helping me out. It's an actual person who picked up the phone and I didn't have to waste any time dealing with a computer asking annoying questions, putting me on hold, etc. The lady on the phone was pleasant and helpful and resolved my issue in one day. Awesome! They sent me a replacement carafe and it was delivered in a few days. It works perfectly and was way cheaper than ordering it from SMEG! Thank you again for providing wonderful service!
We offer free shipping on orders over $49. Some oversized items may incur additional fees, which will be noted on the product page. We ship Monday through Friday. Orders received by 2:00 pm MT generally ship the same day. Orders received after 2:00 pm MT will ship the next business day. Orders received on Saturday or Sunday will ship the next business day.
We send a shipping confirmation email with tracking information once the carrier has your package. We ship most orders via FedEx Ground Delivery or USPS. Most orders are delivered within four business days. We ship to the contiguous 48 states. Unfortunately, we do not ship to Alaska, Hawaii, or internationally. We also do not ship to APO/FPO boxes.
Requesting a return is easy. Simply request a return authorization number using one of the following methods:
We will provide a return authorization number. Items returned without a return authorization number will not be accepted. For discretionary returns, you will be responsible for shipping costs. You can contact us for a reduced rate prepaid return shipping label. When returning damaged or defective items, we will provide a prepaid shipping label along with the return authorization number.
Returned items must be new, unused, and in their original packaging with all parts and documentation in order to receive a full refund. Items that do not meet these requirements will incur restocking fees. We process refunds within five business days of receipt of returned items. Accepted items that are returned within 90 days of delivery will receive a refund via the original payment method. Accepted items that are returned after 90 days will receive store credit. No items will be accepted over 365 days after the delivery date.
SMEG Replacement Coffee Carafe
Free shipping over $49
